Got a question? We answer.

Conversion kits and batteries: dispatch in 7-14 business days in the EU and Australia, with transit outside the EU taking a further 10-14 days.

Electric motorcycles (Sur-Ron, Talaria): dispatch within 30 days, delivery 30-45 days after dispatch. This is the standard lead time from the manufacturer — electric motorcycles are made to order.

Shipping is free worldwide, regardless of order value.

Transit time depends on the carrier and the route — we tell you when the shipment is scheduled.

All our products come with a warranty from the delivery date. The warranty covers:

· Manufacturing defects
· Electronic components (controller, display, cables)
· Motor and battery under normal use

It does not cover damage from crashes, improper use, or consumables wear (tires, brake pads).

Yes. You have the right to withdraw from your order within 14 days of receiving it, without giving a reason.

Email us at silenttrax.co@proton.me or use the contact form. You can also use the standard withdrawal form on our Terms page. We refund everything you paid, including standard shipping, within 14 days. Return shipping costs are yours. Because a bike or a battery cannot be returned by ordinary post, the direct cost depends on your country and the carrier — we will tell you the exact amount as soon as you withdraw, before you ship anything back. Please return the goods in their original packaging. You are liable only for any diminished value resulting from handling the goods beyond what is necessary to examine them.

Before you ship a battery or a bike with a built-in battery, contact us so we can give you safe-transport instructions and arrange a suitable dangerous-goods carrier. Lithium-ion batteries are dangerous goods (UN3480/UN3481) and are not accepted as an ordinary parcel.

The only exception is goods made to your own individual specification or design that we cannot sell to another customer. Series models from Sur-Ron and Talaria and standard kits are not such goods — the right of withdrawal applies to them in full.

If your order hasn't shipped yet, you can cancel it right away. Defects are also covered by the warranty — we repair or replace.

Yes. We stock spare parts for all products we sell — Sur-Ron, Talaria, MTX. Batteries and controllers — in stock. For specific parts (frames, suspension) — we order from the manufacturer.

Email us with the model and what you need, we reply within 48 hours.

We're based in Sofia and can handle basic repairs (battery, controller, cabling). For more serious issues we work with partner service centers in the major cities of Bulgaria.

For customers outside Bulgaria we recommend a local e-bike / e-moto service — the Sur-Ron / Talaria architecture is simple and nearly any technically competent shop can service it.

We don't offer test rides — bikes are made to order and we don't keep stock.

So we're here before you order: message us for photos, video and specs so you can choose with confidence.